exxo.store | Effective Date: 26 March 2026 | Last Updated: 26 March 2026
1. Corporate Information and Definitions
1.1 Company Identity
These Terms and Conditions ("Terms") govern the contractual relationship between SYNTRIX NEXUS LTD ("Company", "we", "us", "our"), a private limited company incorporated under the laws of England and Wales with registered company number 17119014, whose registered office is at 20 Wenlock Road, London, N1 7GU, England, United Kingdom, and any person or entity ("User", "you", "your") who accesses or uses the platform operating under the trading name exxo.store at https://exxo.store ("Platform"). The Company acts as merchant of record for all transactions conducted through the Platform.
1.2 Definitions
"Account" means a registered user profile on the Platform through which purchases and account management functions are accessible.
“Business Day” means a day other than a Saturday, Sunday, or public holiday in England and Wales on which banks are open for general business.
"Digital Products" means electronically delivered goods including video game activation keys, software licences, digital vouchers, gift card codes, and prepaid access tokens distributed via the Platform.
"Order" means a binding request by a User to purchase one or more Digital Products at the stated price.
"Delivery" means the moment of electronic transmission of a Digital Product code to the User's registered email address or Account dashboard.
"Supplier" means any authorised third-party distributor, publisher, or licensor from whom the Company sources Digital Products for resale.
"Third-Party Platform" means any platform operated by an independent publisher or service provider (including Steam, Xbox, PlayStation Network, Nintendo eShop, Epic Games, EA App, Battle.net, GOG.com) on which a Digital Product is redeemed.
"Prohibited Jurisdiction" means any territory subject to comprehensive sanctions imposed by the United Kingdom (OFSI), the European Union, the United Nations, or the United States of America.
2. Acceptance of Terms
By accessing the Platform, creating an Account, or placing an Order, you unconditionally accept these Terms and all policies incorporated by reference, including the Privacy Policy, Refund Policy, Cookie Policy, Acceptable Use Policy, Key Revocation Policy, PEGI and Age Rating Policy, and Fraud Prevention Policy, as each may be amended from time to time.
If you do not accept these Terms, you must immediately stop using the Platform. Continued use following any amendment constitutes acceptance of the revised Terms. The Company will notify registered Users of material changes by email at least fourteen (14) days before they take effect, except where a shorter period is required by law or is necessary to address an urgent security or legal risk.
3. Eligibility
Use of the Platform is restricted to individuals aged at least eighteen (18) years – or the applicable age of majority in their jurisdiction if higher – who have full legal capacity to enter binding agreements. Legal entities may use the Platform if duly incorporated and represented by an authorised individual.
By using the Platform you represent and warrant that: (a) you meet the age requirement above; (b) you are not resident in or acting on behalf of any person in a Prohibited Jurisdiction; (c) you are not subject to sanctions administered by OFSI, the EU, the UN, or any equivalent authority; and (d) your use complies with all applicable laws of your jurisdiction.
4. Account Registration and Security
4.1 Registration
Certain Platform functions, including the purchase of Digital Products, require an Account. You must provide accurate, current, and complete information at registration and keep it updated. Provision of false or misleading information may result in suspension or termination of your Account.
4.2 Security
You are solely responsible for the confidentiality of your Account credentials and all activity conducted through your Account. You must notify the Company immediately at [email protected] if you become aware of any unauthorised access to your Account.
4.3 Suspension and Termination
The Company may suspend or terminate an Account where there are reasonable grounds to do so, including: (a) material breach of these Terms or any incorporated policy; (b) provision of materially false registration information; (c) engagement in fraudulent or unlawful activity; (d) conduct posing a material risk to Platform security; (e) failure to satisfy applicable KYC or AML requirements; or (f) prolonged inactivity as defined in the Company's operational policies. Where termination is not required urgently to prevent harm or is not mandated by law, the Company will provide reasonable prior notice. Termination does not affect any accrued rights or liabilities of either party.
5. Digital Products – Purchase, Delivery, and Restrictions
5.1 Nature of Digital Products
The Platform sells Digital Products from third-party suppliers and may act as an authorised reseller. Digital Products are intangible electronic goods subject to the End-User License Agreement (“EULA”), terms of service, and rules of the relevant Third-Party Platform.
The Company warrants that, at the time of Delivery, each Digital Product:
- (a) corresponds to its description on the Platform;
- (b) is valid and capable of activation; and
- (c) has not been previously redeemed, to the best of the Company’s knowledge and based on information provided by its Suppliers.
Following Delivery, the User acknowledges that Digital Products are subject to the terms, policies, and technical restrictions of the relevant Third-Party Platform and publisher, including the applicable EULA. The Company is not a party to those agreements and accepts no responsibility for their terms. Users must review and comply with the applicable EULA before or upon redemption. Please review the Key Revocation Policy before purchasing.
The Company shall not be liable for any suspension, revocation, or restriction of a Digital Product occurring after Delivery where such action results from:
(i) breach of the applicable EULA or Third-Party Platform terms by the User;
(ii) misuse, resale, or unauthorised use of the Digital Product;
(iii) changes made by the publisher or Third-Party Platform beyond the Company’s control; or
(iv) regional or account restrictions that were clearly disclosed prior to purchase.
Nothing in this clause excludes or limits the Company’s responsibility to provide Digital Products that are as described, functional, and compliant with applicable consumer protection laws at the time of Delivery.
5.2 Pricing, VAT, and Taxes
All prices displayed on the Platform are stated in the applicable currency. All prices shown are exclusive of VAT. The Company is not currently VAT-registered. If the Company becomes VAT-registered, applicable VAT will be added and disclosed at checkout. For Users located in other jurisdictions, local consumption taxes, import duties, or other charges may apply and are the User's sole responsibility.
In the event of a manifest pricing error, the Company is not bound by the displayed price and reserves the right to cancel any affected Order with a full refund of sums paid.
5.3 Order Formation
An Order constitutes an offer to purchase. A binding contract of sale is formed only upon the Company's issuance of an Order confirmation by email. The Company may decline any Order where: (a) the product is unavailable; (b) the transaction is flagged by fraud or AML screening; (c) payment is not received or is reversed; or (d) the User has provided materially false information.
5.4 Payment
Payment must be made in full at the time of Order using an accepted payment method. The Company uses regulated third-party payment service providers; payment data is processed by those providers in accordance with applicable PCI DSS and privacy standards and is not stored by the Company. The Company may decline, cancel, or reverse any transaction where fraud or AML non-compliance is suspected.
5.5 Delivery
Digital Products are delivered electronically to your registered email address or Account dashboard upon payment confirmation, normally within minutes. The Company accepts no liability for non-delivery caused by incorrect contact details provided by the User.
5.6 Regional and Platform Restrictions
Many Digital Products are region-locked and compatible only with specific Third-Party Platforms. It is your sole responsibility to verify platform compatibility and regional eligibility before purchasing. The Company will not issue a refund where activation fails due to a regional mismatch disclosed in the product listing, or where a VPN or account region change caused the failure. See the Key Revocation Policy for full details.
5.7 Product Information and Compatibility
The Company shall use reasonable efforts to ensure that all material information regarding Digital Products, including platform compatibility and regional restrictions, is accurate andтdisclosed prior to purchase.
The User remains responsible for ensuring compatibility with their device, account, and region, provided that such requirements were clearly communicated on the Platform.
6. Consumer Rights
Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Digital content must be of satisfactory quality, fit for purpose, and as described. Where it is not, you may be entitled to a remedy as set out in the Refund Policy.
The right of withdrawal under the Consumer Contracts Regulations 2013 does not apply to the supply of digital content not supplied on a tangible medium where performance has begun with your prior express consent and acknowledgement that the right of withdrawal is thereby lost. By completing checkout and confirming immediate delivery, you provide that consent.
7. Fraud Prevention and AML Compliance
The Company reserves the right, at any time and without prior notice where required by law or to prevent fraud or security risks, to monitor, review, and audit User activity on the Platform for the purposes of:
(a) ensuring compliance with these Terms and all incorporated policies;
(b) preventing, detecting, and investigating fraud, abuse, or unlawful activity;
(c) complying with applicable legal and regulatory obligations, including anti-money laundering, counter-terrorist financing, and sanctions requirements; and
(d) maintaining the integrity, security, and proper functioning of the Platform.
The Company may request from the User such information, documentation, or verification as it reasonably considers necessary for these purposes, including identity verification (KYC), source of funds, and transaction-related information.
The User agrees to:
- (i) provide accurate, complete, and timely information upon request;
- (ii) cooperate fully with any compliance review or investigation; and
- (iii) not take any action to circumvent or interfere with such monitoring or audit processes.
Where the User fails to comply with any request under this clause, or where the Company reasonably suspects non-compliance with applicable laws or these Terms, the Company reserves the right to: (a) decline or reverse any transaction suspected of fraud or AML non-compliance; (b) suspend any Account associated with suspicious activity; (c) request identity verification (KYC) before completing an Order; and (d) share transaction data with law enforcement and regulatory authorities as required by law.
Nothing in this clause requires the Company to disclose the basis for any compliance action where such disclosure would be prohibited by law, including under the Proceeds of Crime Act 2002 or applicable anti-tipping-off rules.
8. Intellectual Property
All Platform content is the property of the Company or its licensors and is protected by UK and international intellectual property law. Users receive a limited, personal, non-exclusive, non-transferable, revocable licence to access the Platform for personal, non-commercial use only. The purchase of a Digital Product does not transfer any ownership, title, or intellectual property rights in that Digital Product to the User. The User receives only a limited right to redeem and use the Digital Product in accordance with the applicable EULA, terms of service, and rules of the relevant Third-Party Platform. No other rights are granted. Unauthorised use may result in Account termination and legal action.
The User must not copy, reproduce, distribute, sublicense, resell, reverse engineer, modify, exploit, or otherwise use any Platform content or Digital Product except as expressly permitted by applicable law and the relevant EULA or Third-Party Platform rules.
All trademarks, service marks, and trade names displayed on the Platform are the property of their respective owners. Nothing in these Terms grants any right to use such marks without prior written consent.
9. Prohibited Conduct
Users must not: (a) purchase Digital Products for unauthorised resale or commercial redistribution; (b) use automated tools to access or extract data from the Platform without authorisation; (c) attempt unauthorised access to Platform systems; (d) introduce malicious code; (e) engage in fraud, including payment fraud or chargeback fraud; (f) provide false information; (g) violate applicable sanctions law; (h) create multiple Accounts to circumvent restrictions; or (i) engage in any activity that violates applicable law or any incorporated policy.
10. Disclaimers
The Platform and its contents are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, the Company makes no warranty of any kind, whether express or implied, including no warranty of uninterrupted or error-free operation, merchantability, or fitness for a particular purpose.
11. Limitation of Liability
To the fullest extent permitted by applicable law, the Company is not liable for any indirect, incidental, consequential, or punitive loss arising from use of the Platform or purchase of Digital Products. The Company's aggregate liability for any claim is limited to the purchase price of the specific Digital Product giving rise to the claim paid in the three (3) months preceding the relevant event.
Nothing in these Terms limits the Company's liability for: (a) death or personal injury caused by its negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited by applicable law.
12. Complaints and Dispute Resolution
12.1 Internal Complaints Procedure
If you have a complaint, please contact the Company at [email protected] or [email protected]. The Company will acknowledge your complaint within two (2) Business Days and provide a substantive response within fourteen (14) Business Days.
12.2 Alternative Dispute Resolution
Where a complaint is not resolved through the internal procedure, you may refer it to an approved alternative dispute resolution (ADR) body. Information on available ADR schemes can be found via the Chartered Trading Standards Institute at www.tradingstandards.uk. The Company is not obliged to participate in ADR proceedings and does not commit to using a specific ADR provider, but may consider doing so on a case-by-case basis.
EU-based consumers may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
12.3 Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your rights as a consumer to bring proceedings in the courts of your country of residence.
13. Force Majeure
The Company shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from events beyond its reasonable control (“Force Majeure Event”).
Force Majeure Events include, but are not limited to:
- (a) acts of God, natural disasters, fire, flood, or extreme weather;
- (b) war, terrorism, civil unrest, or riots;
- (c) pandemics, epidemics, or public health emergencies;
- (d) failures or disruptions of telecommunications networks, internet service providers, or hosting infrastructure;
- (e) outages, errors, or restrictions imposed by Third-Party Platforms (including game publishers or digital distribution services);
- (f) failures, delays, or non-performance by Suppliers;
- (g) cyberattacks, denial-of-service attacks, or other malicious acts;
- (h) changes in law, regulatory action, or government orders; or
- (i) interruption or failure of utilities or payment systems.
During a Force Majeure Event, the Company’s obligations shall be suspended for the duration of the event. The Company will use reasonable efforts to resume performance as soon as practicable.
Where a Force Majeure Event continues for more than fourteen (14) days, the Company may terminate any affected Order or part thereof by providing notice to the User and, where applicable, issue a refund for any Digital Product not delivered.
14. General Provisions
14.1 Severability
If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.
14.2 No Waiver
Failure by either party to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
14.3 Assignment
The Company may assign, transfer, or subcontract its rights and obligations under these Terms, provided that such assignment does not materially reduce the User’s rights or adversely affect the quality of the services provided.
Where such assignment may have a material impact on Users, the Company will provide reasonable prior notice.
The User may not assign or transfer any rights or obligations under these Terms without the prior written consent of the Company, except where such transfer is required by law.
Nothing in this clause affects any rights the User may have under applicable consumer protection laws.
14.4 Language
These Terms are issued in English, which shall be the governing language for all purposes. Where a translation is provided, the English version prevails in the event of any conflict or inconsistency.
14.5 Entire Agreement
These Terms and all incorporated policies constitute the entire agreement between the parties regarding the Platform and supersede all prior representations, agreements, and understandings.
15. Contact
Legal Name: SYNTRIX NEXUS LTD
Trading Name: exxo.store
Company Number: 17119014
Registered Address: 20 Wenlock Road, London, N1 7GU, England, United Kingdom
Website: https://exxo.store
General Support: [email protected]
Legal / Compliance: [email protected]
These Terms and Conditions were adopted by SYNTRIX NEXUS LTD on 26 March 2026.